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Returns & Exchanges

HOW TO SEND IN YOUR RETURN/EXCHANGE

EXCHANGES

If you would like to exchange your item(s), reserve your exchange item online via your order history or contact customer service prior to returning in person.

Find your order

YOU NOW HAVE TWO FREE OPTIONS TO RETURN YOUR ITEMS!

1. In person with

Find the nearest Happy Returns link will open in a new window.

Bring the item(s) you wish to return to a Happy Returns Return Bar location near you. No receipt, return label or shipping box necessary!

You just provide your email address or order number and your refund will be initiated immediately.

Few exclusions apply and cannot be accepted through Happy Returns:

  • Fragrances
  • Nail Polish
  • Candles
  • Batteries
  • Aerosols
  • Alcohol Based Liquids
  • Luggage

2. Via the Mail

All domestic orders ship with a FREE prepaid return mailing label.

Find Your Order

All domestic orders ship with a FREE prepaid return mailing label. To ship an item back to REVOLVE please:

  1. Pack your item(s) and affix the prepaid mailing label to the top of the package.
  2. If you are including items from multiple orders please write down the order numbers on a sheet of paper and include them in the package.
  3. Mail your package using one of the following methods:
    1. Drop your package at a UPS/FedEx location (determined by your return label) without waiting in line. The label is prepaid and requires nothing else on your end.
    2. Alternatively, you can leave the package off at a location that has a daily UPS/FedEx pick-up.

2. via the mail

All domestic orders ship with a FREE prepaid return mailing label. To ship an item back to REVOLVE please:

  1. Pack your item(s) and affix the prepaid mailing label to the top of the package.
  2. If you are including items from multiple orders please write down the order numbers on a sheet of paper and include them in the package.
  3. For exchanges, we recommend you reserve your exchange item online via your purchase history or contact customer service.
  4. Mail your package using one of the following methods:

POLICY

Because you have enough to worry about right now...

REVOLVE is extending our return policy on orders placed in the months of March through August. We will accept returns within 60 days for a full refund and within 90 days for an exchange. Please feel free to reach out to our customer service team should you have any concerns around getting your return product back to us, we will be happy to help.
A small number of heavily discounted items may be marked FINAL SALE, in which case they are not eligible for refund, exchange, or store credit.
For US customers, a prepaid return shipping label will be provided at no charge to return your merchandise (free shipping both ways).

CONDITIONS

Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please see the tips below for keeping your items in returnable condition:

SHOES

Shoes scuff very easily on any hard surface. Always try on shoes on carpet. Shoe boxes are an important part of the product presentation and must be returned undamaged, along with the shoes.

SWIMWEAR AND LINGERIE

Please try on over underwear for sanitary reasons. Do not remove protective slip.

TOPS AND DRESSES

Please be careful of makeup or deodorant rubbing off on the garment.

TRACKING MY RETURN

DOMESTIC

Your return tracking number is stored in your purchase history. When viewing your history, you can click on the respective order number for your return and the return tracking number will be itemized beneath each item that was included in the order. You can trace your return using that tracking number on UPS.com.

REFUNDS

DOMESTIC

Returns take us 2-3 business days to process upon reaching our facility. Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution.

exceptions

BEAUTY PRODUCTS

We will accept back beauty products within 30 days provided that they are unused and unopened.

SHIPPING CHARGES

Shipping charges on expedited orders are not refundable.

MODIFIED POLICY

If you return more than $7500 in a 12 month period you may be subject to a modified return policy. We will contact you if you are subject to the modified policy.

BRIDAL GOWNS

All bridal gowns may be returned within 30 days for a full refund or store credit. We cannot accept returns on any bridal gowns after 30 days. Bridal gowns must be unworn and unaltered, and all original tags must be attached.

BRIDESMAID DRESSES

Special orders of 3 or more dresses in one style will be final sale. If you are interested in a particular style, we encourage you to order an in-stock size in the style, if available, before special ordering.

HOLIDAY RETURNS

During the Holiday season (Nov. 1st - Dec 25th), we will accept your return after 30 days so long as it is received by January 10th.

damaged items

If you receive an item that is damaged, please contact customer service immediately.

AUTHENTICITY/WARRANTY

REVOLVE only carries merchandise that is authentic, first-run, and purchased directly from the designer. Please be aware that even such products are not entirely free of workmanship errors, including occasional missing threads and similar defects. Products subject to distressing as part of the styling are also subject to increased chance of defect and do tend to wear out faster than normal.

Many products, particularly those with distressed styling, do wear out or develop holes with regular wear-and-tear over time. REVOLVE warranties all products to be free of such problems for the first 90 days from the time of purchase, and will replace or refund your purchase in the event such a problem occurs.

After 90 days, we will attempt to assist with repairs, including providing replacement hardware such as lost buttons or broken snaps to the extent these items or repair services are available from the designer, but we will not provide a complete replacement or refund for an unrepairable product after 90 days unless the designer is willing to replace or reimburse the product at this time.