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Returns & Refunds

WHAT IS YOUR RETURN POLICY?

Please refer to revolve.com/returns for our full policy. Items must be returned in the same condition they were received in and follow the applicable conditions listed in our guidelines:

APPAREL

Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. For Tops and Dresses, please be careful of makeup or deodorant rubbing off on the garment.

SHOES

Shoes scuff very easily on any hard surface. Always try on shoes on the carpet. Shoe boxes are an essential part of the product presentation and must be returned undamaged, along with the shoes.

SWIMWEAR AND LINGERIE

Please try on over your underwear for sanitary reasons. Do not remove the protective slip.

COSMETICS AND BEAUTY PRODUCTS

Hygiene and safety are important to us. We will accept back beauty products within 30 days, provided that they are unused and unopened. Products where the protective seal is no longer intact, opened, or used, cannot be returned for a refund.

FINAL SALE ITEMS

A small number of heavily discounted items may be marked FINAL SALE, in which case they are not eligible for refund, exchange, or store credit.

WHAT IS YOUR EXCHANGE POLICY?

Please note we can only reserve in-stock items for exchanges. We are not able to reserve pre-order items for exchange. All items that are sent back as an exchange need to follow the applicable terms from the Return Policy.

HOW DO I MAKE AN EXCHANGE?

Reserve your exchange item online via your a href=

Ship your item back using the prepaid label included in your package, or we'll email you one to print at home. You may also return the item to a Happy Return Bar

Kindly allow 2-3 business days for your return to be processed and for the exchange to be shipped out once we receive your return. You will receive a shipping notification once your exchange has been processed.

If it is past the return window, please contact our customer service team before returning your item to avoid having your package returned or not processed.

HOW DO I MAKE A RETURN?

You can return your item using the return label that was provided in your package. If you need a new return label, you have the option to log in to your account (link to login page) and mark the items you wish to return, and generate another label if needed. If you do not have an account, you may access your order through this link.

WHAT IS HAPPY RETURNS?

We partner with Happy Returns, to offer printer-free, packaging-free, and sustainable returns and exchanges.

  1. Simply start your return online to receive a QR code
  2. Locate a Return Bar near you, bring in your items, and you're good to go!
  3. You will receive refund confirmation within 24 hours from the drop-off date.

A few exclusions apply, and the following items cannot be accepted through Happy Returns; however, you have the option to return via mail:

  • Fragrances
  • Nail Polish
  • Candles
  • Batteries
  • Aerosols
  • Alcohol Based Liquids
  • Luggage
  • Boots
  • business & pleasure co. products
  • Funboy products
  • REVOLVE Man products

CAN I COMBINE RETURNS FROM DIFFERENT ORDERS?

Yes, if the orders were placed under the same email account, you may return them together in one package. We recommend writing the order numbers down on a piece of paper and including it inside the return package with the items. You may also include the return labels for the different orders inside the package.

If you are returning multiple orders placed under different accounts, we ask that you return them separately using the corresponding label.

WHAT IF I RETURN A NON-REVOLVE ITEM?

If you have mistakenly returned an item you did not purchase from Revolve, please contact Customer Service by phone (1-888-442-5830) or via email ([email protected]) as soon as possible.

While we will attempt to assist you with locating and recovering the non-Revolve item, Revolve will not be held liable for replacing, returning, or otherwise compensating the customer for items returned in error.

WHAT HAPPENS IF I REFUSE A PACKAGE OR IT IS UNDELIVERABLE?

If a package is refused or undeliverable, it will be returned to our facilities by the shipping carrier. Once it is en route back to our facility, we cannot intercept it for a redelivery attempt.

If your order includes an item that is no longer in stock and you would like to receive the original order, we will try our best to reship the original package once it arrives and processes through our Returns Department. Please note that this process can take up to 10-14 business days.

For security measures, any modifications to an address for a reshipment attempt are subject to approval. Please contact Customer Service by phone (1-888-442-5830) or via email ([email protected]) if you would like us to reship the package or if you would prefer a refund.

WHAT WILL BE THE REFUND METHOD FOR MY RETURN?

All refunds will be issued to the original form of payment unless store credit has been requested.

  • Any store credit used in full or partial method of payment will always refund back as store credit.
  • Gift cards or gift certificates will be refunded back to the original gift card/gift certificate.
  • If a loyalty reward(s) was applied to your order, the refund will be issued back to the loyalty reward.

WHEN WILL I BE REFUNDED?

Returns take us 2-3 business days to process upon reaching our facility. Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take up to 3-5 business days to reflect on your credit card account. This varies depending on your financial institution.

Shipping

WHEN WILL MY ORDER SHIP?

Orders placed Monday-Friday before 12 pm PST will ship the same day. After 12 pm PST, they will ship the next business day.

Orders placed Friday after 12 pm, Saturday & Sunday will ship out the following business day.

WHAT SHIPPING METHODS DO YOU OFFER?

  • USPS 3-5 Business Days
  • 2nd Day Air
  • Next Day Air by 12PM
  • Next Day Air Saver by 8PM

There are areas in which we cannot expedite shipping due to logistics. These areas include:

  • Hawaii
  • Alaska
  • Puerto Rico (US Territory)
  • US Virgin Islands (US Territory)

For US territories and Alaska, the orders will ship either USPS or DHL.

DO YOU SHIP TO APO PO BOXES OR MILITARY FPO/DPO ADDRESSES?

Yes. We offer the USPS delivery option to APO or Military FPO/DPO addresses. Delivery service to these addresses can take 5-10 business days. Please note that certain items are restricted depending on the country of the Military address.

COUNTRY SHIPPING RESTRICTIONS

Due to restrictions from our financial partners, REVOLVE does not ship to the following countries:

  • Belarus
  • Burma
  • Congo
  • Cote d'Ivoire
  • Crimea
  • Cuba
  • Iran
  • Iraq
  • Liberia
  • Libya
  • North Korea
  • Russia
  • Ukraine
  • Somalia
  • Sudan/South Sudan
  • Syrian Arab Republic
  • Yemen
  • Zimbabwe

CAN I CANCEL MY ORDER BEFORE IT SHIPS?

To cancel an order if you have an account:

  1. Log in to your account
  2. Click on your name on the upper right corner
  3. Click on "My Orders"
  4. Select your order number
  5. Find your item, and click on 'Cancel' under the Actions column.

If you do not have an account or shipping internationally, please contact our customer service team for assistance.

CAN I MAKE CHANGES TO MY ORDER?

Unfortunately, we are not able to change out the items in an order once the order has been placed. We can however cancel an order at any point before it ships out. You can then place a new order for the correct product.

POSSIBLE DELAYS

We do our best to ensure timely deliveries for all orders. When selecting our free 2 day shipping or international shipping options, please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, these packages can arrive outside of the estimated timeframe.

HOW DO I TRACK MY PACKAGE?

If you selected a traceable shipping option, please follow these steps to trace your package:

  1. Log in to your account
  2. Click on your name on the upper right corner
  3. Click on “My Orders”
  4. Click on “Order details” for the order you would like to track
  5. Find your item, and click on “track item” under the Actions column.

Track Your Order

Enter your information below to view status of your order.

Sorry, we could not find an existing order that matches the information you provided. Please check your information and try again.

WHY IS MY PACKAGE STILL NOT TRACKING?

If you recently received the tracking number, it can take up to 24hrs before the tracking information is updated by the courier.

WILL MY PACKAGE REQUIRE A SIGNATURE?

Most of our packages do not require a signature. However, we may require a signature due to value or at the discretion of our Risk Management team. Signature Requirements are nonwaivable.

To request a signature requirement for your package, please contact our customer service team.

WHAT IF MY PACKAGE IS LOST OR STOLEN?

In the unfortunate event, you are not able to locate a package that has been marked delivered by the courier, please wait 24 hours in case the package was prematurely marked but is awaiting delivery. We are obligated to wait 24 hours by carriers. After 24 hours from delivery, you are still not able to locate your package, please contact us at 888-442-5830 for assistance.

WHAT IF MY PACKAGE IS MISSING AN ITEM(S)?

If you're missing items or a shipment, contact us within 30 days of ship date.

I DIDN'T RECEIVE MY INVOICE WITH MY ORDER. WHERE CAN I FIND IT?

We do not include an invoice in the package as we have gone paperless. However, you can locate it in your Revolve account:

  1. Log in to your account
  2. Click on your name on the upper right corner
  3. Click on "My Orders"
  4. Select your order number
  5. Click view invoice on the right side

If you do not have a Revolve account and would like an invoice, please contact our customer service team.

Payment

IS IT SAFE TO USE MY CREDIT CARD ON YOUR SITE?

Credit cards are a secure payment method to use when shopping online. REVOLVE takes security measures and fraud monitoring to keep your account information safe.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

REVOLVE accepts the following forms of payment:

  • Credit Cards: Visa, Mastercard, American Express, Discover, and JCB credit card.
  • 3rd party payment methods: PayPal, Afterpay, Klarna, Zip, Apple Pay, and Venmo. Options may vary based on location and order amount.
  • REVOLVE Gift certificates/Gift cards and Loyalty Rewards.

WHEN WILL MY CARD BE CHARGED?

An authorization charge is made when your order is placed. We will complete the charge when the order ships out.

Accounts

HOW DO I CREATE AN ACCOUNT?

It's simple to create a Revolve account! All you need is a valid email address and to create a password on our website. You can click on the Sign In link on our website or click here.

HOW DO I MAKE CHANGES TO MY ACCOUNT INFORMATION OR EMAIL ADDRESS?

You can edit your account information under My Revolve from there you can update your email, password, shipping, or billing information.

I'M UNABLE TO RESET MY PASSWORD! WHAT SHOULD I DO?

Click “Forgot Password” to be sent a password reset link to the email address. If you do not receive a reset link please reach out to our customer service team at 888-442-5830.

You may also contact us from your email address on file at [email protected], or send a text message to 1-888-975-1362 from the number we have on file to reset your password.

HOW CAN I UNSUBSCRIBE TO YOUR PROMOTIONAL EMAILS OR TEXTS?

You can easily unsubscribe from receiving promotional emails by clicking here. We kindly ask to allow 3-7 business days for the emails to be completely phased out.

To opt out from receiving promotional text messages, Text the keyword STOP, CANCEL, QUIT, END, UNSUBSCRIBE, OPTOUT, or OPT-OUT to our shortcode to cancel your participation in the Program.

GiftCards & StoreCredit

HOW DO I PURCHASE AND SEND A GIFT CARD?

You can purchase Gift Cards here! We offer both email and standard delivery.

HOW DO I LOCATE STORE CREDIT?

Store credit can be located under My Revolve when logging into your account or at the payment portion of checkout. You can also quickly access your balance here.

DOES STORE CREDIT EXPIRE?

Your store credit/gift card balance does not expire, however, due to state escheatment laws, if there has not been any recent activity on the account (within 3 years or 5 years depending on the state), we will notify you of your account balance. If we do not receive a response from you and if there is still no activity on your account, we may need to report and send the funds to the state.

Loyalty Program

WHAT IS THE LOYALTY PROGRAM?

The LOYALTY Program rewards you for shopping on our sites. Every 2,000 points you earn gets you $20 in REWARDS, which can be redeemed on REVOLVE.com or FWRD.com! Your combined net spend on REVOLVE and FWRD counts towards your loyalty status (loyalty tier) on each site (respectively), and REWARDS can be redeemed on either site.

WHO CAN JOIN THE LOYALTY PROGRAM?

The LOYALTY Program is available to US residents who are at least 18 years old at the time of enrollment. All communications will be in English and the currency value will be in USD.

IS IT FREE TO JOIN THE LOYALTY PROGRAM?

Yes! The LOYALTY Program is free to join. There are no enrollment or annual fees and no credit card application. You must register for an account on www.revolve.com or www.fwrd.com in order to participate in the LOYALTY Program. Just provide your full name, email address, and agree to the LOYALTY Program terms and conditions.

Opting in on one of our sites will opt you in to both sites regardless of which site you initially opted in to. Your account credentials (same login) are the same for both Revolve.com and FWRD.com.

WHAT IS THE RELATIONSHIP BETWEEN MY REVOLVE POINTS AND FORWARD POINTS?

Points are earned independently on each site and counted separately towards earning LOYALTY REWARDS. This means Points earned on REVOLVE.com and FWRD.com are not combined. However, earned REWARDs can be used on either site. We also count your combined spend (on both REVOLVE.com and FWRD.com) toward your loyalty status (loyalty tier) on each site (respectively). Make purchases to increase your loyalty status and gain access to additional perks!

WHERE CAN I EARN POINTS?

You earn points on anything you buy and don’t return on REVOLVE.com and FWRD.com. Points will be applied to your account 30 days from the date of shipment. Taxes, fees, services (including shipping and gift wrap), gift certificates, coupons, and REWARDS applied to a purchase do not qualify for points. Please visit REVOLVE Loyalty and FWRD Loyalty for more information on how many Points can be earned for purchases, promotions, and other qualifying activities.

WHAT DO I GET WITH MY POINTS?

Once you have earned 2,000 points on either the REVOLVE.com website or the FWRD.com website, we will automatically convert those points to $20 in REWARDS that can be used to shop on REVOLVE.com or FWRD.com.

DO POINTS EXPIRE?

Yes. Points earned but not converted to REWARDs will expire one year from the date when your last points were earned.

DO REWARDS EXPIRE?

Yes. REWARDS expire 90 days from the date and time they are issued. The expiration date is stated under Points & Rewards history under your LOYALTY Program account for your convenience.

HOW DO I USE MY AVAILABLE REWARDS?

When you are logged in to your REVOLVE or FWRD account (the same account login will work across both sites), your REWARDs are automatically available to you at checkout. At Checkout, click "Redeem" under the "REWARDS" section.

WHY DIDN'T I EARN REWARDS POINTS ON MY PURCHASE?

There are several reasons you might not have earned points on a specific purchase. The most common reasons are:

  • You checked out as a guest. Make sure you log in to your account before checking out so we can apply points to your account. Unfortunately, you cannot earn points for a transaction after the time of purchase.
  • You returned your purchase. Please note that you will only receive points for items you purchase and do not return. Points will not be posted to your account until 30 days after the items ship.
  • You shipped your items to locations outside of the United States. You will not earn points for shipments made to destinations outside the United States.
  • You used a coupon/discount code greater than 25%. You will not earn points for orders made with a coupon/discount code that discounts more than 25% of your cart total.

WHAT HAPPENS TO MY POINTS WHEN I RETURN ITEMS?

All points earned from the item, including bonus points, will be deducted from your account when merchandise is returned. It is possible your account could have a negative balance after merchandise is returned.

WHAT HAPPENS WHEN I RETURN AN ITEM PURCHASED WITH REWARDS?

If you return an item that was purchased with REWARDS, the dollar value of the REWARDS spent on the purchase will be credited to your account in the form of REWARDS. If you bought multiple items in a purchase partially paid with REWARDS, your account will be credited with the dollar value of the REWARDS spent on the entire purchase before any other payment method is refunded.

CAN I TRANSFER MY POINTS?

No. Points are earned on purchases you've made while logged into your account and cannot be transferred to other accounts. Your LOYALTY Program membership can only be associated with one account. Points earned on multiple accounts will not be combined.

CAN I TRANSFER MY REWARDS?

No. REWARDS are converted from points earned on purchases you've made while logged into your account and cannot be transferred to other accounts.

I RECEIVED AN EMAIL SAYING I GET TRIPLE POINTS ON A BRAND-OF-THE-MONTH. WHAT DOES THAT MEAN?

For that month, you can choose a day to receive triple the points you normally receive per dollar on the brand-of-the-month. For example, if Tularosa is the brand-of-the-month in January, VIP members would receive 9 points per dollar instead of 3 points per dollar spent on Tularosa items on a day of their choosing in January. Select "I want my monthly triple points today!" at checkout to choose your triple points day.

HOW CAN I ACHIEVE A HIGHER LOYALTY STATUS (LOYALTY TIER)?

You are placed into a loyalty status (i.e. loyalty tier) based on your combined year-to-date spend on REVOLVE.com and FWRD.com. Your eligibility for higher levels is based on your net spend per each calendar year. Each site has its own set of tiers and perks. Make eligible purchases to increase your loyalty status and gain access to additional perks! For more information on net spend needed for each loyalty tier and their perks, please visit REVOLVE Loyalty Program and FWRD Loyalty Program.

IF I MOVE UP A TIER LEVEL, WHAT HAPPENS TO MY PREVIOUS BENEFITS?

Every time you achieve a new tier level, you continue to receive the benefits of all the preceding levels.

HOW LONG WILL MY LOYALTY STATUS AND BENEFITS LAST?

Your loyalty tier level and benefits are good for the calendar year in which you qualify. After that, you must requalify annually.

For example, if your REVOLVE and FWRD year-to-date net purchases exceed $500 by December 1st, 2020, you'll receive REVOLVE Star and FWRD Level 1 benefits through December 31st, 2020. If your year-to-date net purchases exceed $2,000 by February 1st, 2021, you'll receive REVOLVE VIP and FWRD Level 2 benefits until December 31st, 2021.

We reserve the right to alter or discontinue the program at any time, at which point you will no longer be able to accrue points and your benefits will no longer be valid. REWARDs already issued will be valid for 90 days from the date and time they are issued.

IS IT POSSIBLE FOR ME TO LOSE ACCESS TO THE POINTS AND BENEFITS I'VE EARNED?

o Benefits, including REWARDS and points will expire immediately if we end the LOYALTY Program, except that REWARDS that have already been issued will be valid for 90 days from the date they are issued. We reserve the right to disqualify any person from participating, or to cancel your participation in the LOYALTY Program if we believe you are violating the Terms and Conditions, reselling products, manipulating the program, making excessive returns, engaging in fraud, abusing rewards privileges or otherwise acting in a way that is inconsistent with the program’s intent, or for any other reason we deem necessary in our sole discretion. If your account is cancelled or you opt out of the LOYALTY Program, you forfeit any unused REWARDs as well as all LOYALTY Program points that have not been redeemed.

HOW DO I ATTAIN ELITE STATUS AND WHAT BENEFITS ARE AVAILABLE TO ME? (REVOLVE)

We will invite select VIP members to Elite status. Elite Members are invited to exclusive REVOLVE events.

HOW DO I CANCEL MY REVOLVE LOYALTY MEMBERSHIP?

Click "Opt Out" on the Opt Out section of the Loyalty page in your account. You will lose your rewards, points, and benefits on both sites. Rewards, points, and benefits cannot be recovered. If your account point balance is below zero at the time of opting out, that negative point balance will be retained if you rejoin.

WHERE CAN I FIND THE COMPLETE TERMS AND CONDITIONS FOR THE LOYALTY PROGRAM?

For the complete terms and conditions, please visit REVOLVE Loyalty terms and FWRD Loyalty terms.

Preorder

WHAT IS A PREORDER?

  • Pre-orders are orders for items that are not in stock currently but that are expected to be available for purchase at a later date. The estimated arrival date for the item will be displayed on the product page. If you submit a pre-order, the item will be reserved for you and mailed out to you as soon as the shipment reaches our warehouse. You will not be billed for the item until it ships. We will send you an email when the item arrives as well as when the item ships out.
  • Once we receive your item in our warehouse it then takes 2 business days to process the shipment through quality control before we ship it out.

I CANCELED MY PREORDER, WHEN WILL I RECEIVE MY REFUND?

You are not charged for a preorder until we receive and ship your item. If you cancel your preorder before your item is shipped there is no refund to be issued.

Price Match

DO YOU PRICE MATCH OR OFFER PRICE ADJUSTMENTS?

REVOLVE is happy to price match an authorized retailer within 30 days of the purchase date under the following conditions:

  • The item must be available to purchase on the competitor's site in at least one size. We do not price match stores that do not list or answer a contact phone number, that do not list a business address, or that list nearly all items as discounted.
  • The item must be the same style/color.
  • Final Sale - If the competitor's website lists the item as final sale, we will match this stipulation.
  • Price matches are limited to no more than two of the same items. More than two units is considered a wholesale quantity and we will not be able to honor the price match.
  • Orders Shipping to Australia, New Zealand, Canada, United Arab Emirates, and certain European countries will see All Inclusive Pricing listed on our site. This will include the price of the item + duties & taxes at checkout to create one unified price for our customers.
  • We will match clearance prices only at the discretion of the Sales Manager. A clearance price is considered 40% or more off the original price.
  • Coupons may not be stacked or mixed and matched with price matches; i. e. we will only match a coupon and price together if the coupon and price are both offered by the same competitor at the same time.
  • A limited number of vendors, including Acacia Swimwear, Alice + Olivia, A.L.C., Ash, B&O Play, Canada Goose, Citizens of Humanity, Common Projects, Diane von Furstenberg, Elizabeth and James, Golden Goose, Hudson, J Brand, Joie, KAOHS, Love Moschino, Marc by Marc Jacobs, Mason by Michelle Mason, M Missoni, Paige Denim, Public School, Rag & Bone/JEAN, ,Schott, 7 for All Mankind, Soft Joie, Stuart Weitzman, T by Alexander Wang, Theory, Vans, Vince, and Wolverine place additional restrictions on our ability to honor coupons on their merchandise.
  • We do not match coupons with a restricted number of uses.

Gift Returns

HOW DO I RETURN A GIFT I RECEIVED FROM REVOLVE?

  • If you are returning an item you received as a gift please contact customer service at 888.442.5830 or [email protected] so that we may initiate your return for you and issue you a return label.
  • Once your item has been received and processed we will issue a store credit to the email address provided.

WILL THE PURCHASER KNOW IF I RETURNED THE GIFT?

Nope! Once the email has been updated through our Gift Return, all order updates/notifications are sent to the new email address!

Special orders

WHAT IF THE ITEM I WANT IS OUT OF STOCK?

If the item you want is out of stock, we suggest signing up for the wait list or submitting a special order if available. We'll notify you by email if the item becomes available!

WHAT IS A SPECIAL ORDER?

A Special Order is a restock inquiry to a brand/manufacturer. If a customer is interested in an item that is out of stock, we can attempt to special order one from the brand. There are some restrictions and limitations on what items are eligible for special orders.

HOW LONG DOES IT TAKE TO HEAR BACK ABOUT MY SPECIAL ORDER?

You will be notified within 5-10 business days with an update.

HOW DO I CHECK THE STATUS OF MY SPECIAL ORDER?

  1. Log into your account
  2. visit the “Special Order” section of the account
  3. Review the “Status”

WHAT DO THE SPECIAL ORDER STATUSES MEAN?

Researching

the special order is being reviewed

Notified

customer was notified via email of the availability of an in-stock item or Preorder

On hold

the item is on a 1-Day hold in the customer’s account

Canceled

the customer canceled the special order request

Unavailable

the special order could not be filled

Orders

ORDER HISTORY AND STATUS

To view the status of pending orders, you can visit the order history page while signed in to your account. Your orders will be itemized by number and you can view the details and status of each order by clicking on the related order number.

Track Your Order

Enter your information below to view status of your order.

Sorry, we could not find an existing order that matches the information you provided. Please check your information and try again.

CHANGES

MAKING CHANGES TO AN ORDER

Unfortunately, we are not able to change out the items in an order once the order has been placed. We can however cancel an order at any point before it ships out. You can then place a new order for the correct product. To cancel an item you can LOG IN to your purchase history and click the cancel button, or contact our customer service team with your request.

CANCELLING AN ORDER

We recommend you cancel your order online (instructions below). You may also cancel your order by contacting customer service, but due to time differences, we cannot guarantee customer service will receive your request before the order ships.

TO CANCEL AN ORDER ONLINE:

  1. Click on 'MY REVOLVE'
  2. Click on 'My Orders'
  3. Select your order number
  4. Find your item, and click on 'Cancel' under the Actions column
screenshot of how to cancel your order

Order Status

What does your Order Status mean:

Preparing

Your item/order is preparing for shipment.

Shipped

Your item/order has shipped.

Refunded

The item was returned and you were issued a refund or exchange.

Canceled

Order/ item has been canceled.

Could not charge

Your payment could not be processed.

Out of stock

The item unfortunately was not available when we went to pack your order.

Oversold

We no longer have the item in stock.

Preorder

We are expecting the item at a future date. You have not yet been charged.

Verify

Your order is on hold for credit card verification.