FREE USPS 2-3 DAY PRIORITY SHIPPING ON ALL US ORDERS + FREE RETURNS!
Orders typically ship the next business day. Orders placed Friday-Sunday will ship out Monday.
Arrival time with the free shipping is not guaranteed. For guaranteed arrival time, please purchase an upgraded shipping option for an additional charge. For major metropolitan areas orders shipped via USPS 2-3 Day Priority will arrive in approximately 2 days. Outside major metropolitan areas orders will arrive in approximately 3 days.
RETURNS & EXCHANGES
Items purchased from REVOLVE are eligible for a full refund if returned within 30 days of purchase.
You will have up to 60 days after items have been purchased to exchange for anything else on the website.
A small number of heavily discounted items may be marked FINAL SALE, in which case they are not eligible for refund, exchange, or store credit.
For US customers, a prepaid return shipping label will be provided at no charge to return your merchandise (free shipping both ways).
- Consumable Products: We do not accept returns on consumable products that have been used, including perfume, cosmetics, and other beauty products.
- Shipping Charges: Shipping charges on expedited orders are not refundable.
- Modified Return Policy: If you return more than $7500 in a 12 month period you may be subject to a modified return policy. We will contact you if you are subject to the modified policy.
- Bridal gowns: All bridal gowns may be returned within 30 days for a full refund or store credit. We cannot accept returns on any bridal gowns after 30 days. Bridal gowns must be unworn and unaltered, and all original tags must be attached.
- Bridesmaid dresses: Special orders of 3 or more dresses in one style will be final sale. If you are interested in a particular style, we encourage you to order an in-stock size in the style, if available, before special ordering.
- Holiday Returns: During the Holiday season (Nov. 1st - Dec 25th), we will accept your return after 30 days so long as it is received by January 10th.
DAMAGED ITEMS: If you receive an item that is damaged, please contact customer service immediately.
RETURN & EXCHANGE CONDITIONS
Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please see the tips below for keeping your items in returnable condition:
- Shoes: Shoes scuff very easily on any hard surface. Always try on shoes on carpet. Shoe boxes are an important part of the product presentation and must be returned undamaged, along with the shoes.
- Swimwear and lingerie: Please try on over underwear for sanitary reasons. Do not remove protective slip.
- Tops and Dresses: Please be careful of makeup or deodorant rubbing off on the garment.
HOW TO SEND YOUR RETURN OR EXCHANGE
All domestic orders ship with a PREPAID return mailing label. To ship an item back to REVOLVE please:
- 1) Indicate on your invoice whether you are exchanging or returning the item(s).
- 2) For exchanges: please indicate the desired model/size. We recommend you contact customer service to place your exchange on hold so it does not sell out while we await your package. Please call or send an e-mail with the order number, the item, and size you would like on hold.
- 3) Pack your item(s) and invoice into the return bag/cardboard box and affix the prepaid mailing label.
- 4) Mail your package using one of the following methods:
- a. Drop your package at a UPS location without waiting in line (the label is pre-paid and requires nothing else on your end). Click here to find the closest location.
- b. Leave the package off at a location that has a daily UPS pick-up.
- 5) If you decide to send your return back without using the return label that we have provided, please address your return to the following address:
16716 Edwards Road
Cerritos, CA 90703
AUTHENTICITY & WARRANTY
REVOLVE only carries merchandise that is authentic, first-run, and purchased directly from the designer. Please be aware that even such products are not entirely free of workmanship errors, including occasional missing threads and similar defects. Products subject to distressing as part of the styling are also subject to increased chance of defect and do tend to wear out faster than normal.
Customers are welcome to return any item they are unhappy with. US customers have free return shipping on all merchandise, regardless of whether it is defective.
Many products, particularly those with distressed styling, do wear out or develop holes with regular wear-and-tear over time. REVOLVE warranties all products to be free of such problems for the first 90 days from the time of purchase, and will replace or refund your purchase in the event such a problem occurs. After 90 days, we will attempt to assist with repairs, including providing replacement hardware such as lost buttons or broken snaps to the extent these items or repair services are available from the designer, but we will not provide a complete replacement or refund for an unrepairable product after 90 days unless the designer is willing to replace or reimburse the product at this time.